Terms & Conditions

Acceptance of Terms

By accessing the VektraScale Solutions website, requesting a proposal, signing an engagement document, paying an invoice, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please discontinue use of the website and our services.

Where a separate engagement letter, statement of work, or master services agreement is signed between us and a client, that document will govern the engagement. These Terms continue to apply where the engagement document is silent or to the extent they do not conflict.

Scope of Services

We provide professional, project-based, and advisory services across data engineering, business analysis, business intelligence, dashboarding, ETL, automation, AI/ML, and consulting. The exact scope, deliverables, assumptions, and exclusions for each engagement are documented in a proposal or statement of work agreed with the client before work begins.

Our engagements are advisory and execution-focused in nature. We bring our experience, methodology, and best efforts to your project, but the success of any data, analytics, AI, or automation initiative depends on factors that include data quality, organisational readiness, third-party tools, and decisions made by the client.

No Guarantee of Specific Outcomes

Unless explicitly agreed in writing, we do not guarantee specific business outcomes such as revenue lift, cost reduction, model accuracy, ranking, market share, or other commercial results. Our commitment is to deliver the agreed scope of work in a professional and competent manner using reasonable industry practices.

Client Responsibilities

To enable timely and effective delivery, the client agrees to:

• Provide accurate, complete, and timely information, requirements, and feedback.
• Make available the relevant stakeholders, decision-makers, and subject-matter experts as required.
• Grant the necessary access, approvals, credentials, and permissions for systems, data, and tools used in the engagement.
• Ensure the client has the legal right to share the data and materials provided to us, including any third-party data.
• Comply with applicable laws and internal policies in connection with the engagement.

Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with an engagement, including business information, datasets, source code, architecture, pricing, and strategic plans. Confidential information will be used only to perform or receive the services and will be protected with the same degree of care a party uses for its own confidential information, and no less than a reasonable standard of care.

Confidentiality obligations do not apply to information that is publicly known, lawfully received from a third party without restriction, independently developed, or required to be disclosed by law or valid legal process.

Intellectual Property

Pre-existing materials

Each party retains ownership of its pre-existing intellectual property, including methodologies, frameworks, code libraries, templates, accelerators, and know-how brought to an engagement. Nothing in these Terms transfers ownership of such pre-existing materials.

Custom deliverables

Subject to full payment of all fees due, the client receives the rights to the custom deliverables specifically created for the engagement, as agreed in the relevant engagement document. Where deliverables embed our pre-existing materials, the client receives a non-exclusive, royalty-free, perpetual licence to use those embedded components solely as part of the deliverable.

Open-source and third-party components

Deliverables may incorporate open-source or third-party components. Such components remain governed by their respective licences, and the client agrees to comply with those licence terms.

Payment Terms

• Fees, milestones, currency, and payment schedule are set out in the engagement document. Where not specified, invoices are payable within fifteen (15) days of issue.
• An advance or mobilisation fee may be required before work commences on an engagement.
• Cross-border payments are made by bank transfer or other professional payment channels agreed in writing. Bank charges, intermediary fees, and currency conversion costs are borne by the client.
• Taxes, levies, and statutory charges applicable in the client's jurisdiction are borne by the client. Withholding taxes, where applicable, are handled in accordance with applicable law and any treaty benefits available.
• Reasonable third-party costs such as licences, cloud usage, paid APIs, datasets, and travel are billed at cost, with prior written approval where material.
• Late payments may attract suspension of services and a reasonable late-payment charge as set out in the engagement document.

Termination

Either party may terminate an engagement by written notice in accordance with the engagement document. Either party may also terminate immediately for material breach that is not cured within a reasonable period after written notice, or where continued performance is unlawful.

On termination, the client will pay for all services performed and authorised costs incurred up to the effective date of termination. Provisions that are intended to survive — including confidentiality, intellectual property, payment, limitation of liability, and dispute resolution — will continue to apply.

Force Majeure

Neither party will be liable for delay or failure to perform caused by events beyond reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, government action, large-scale internet or cloud outages, or critical third-party service failures. The affected party will notify the other promptly and use reasonable efforts to resume performance.

Limitation of Liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data.
• Our total aggregate liability arising out of or in connection with an engagement, regardless of the form of action, will not exceed the fees actually paid by the client to VektraScale Solutions for the specific engagement giving rise to the claim during the three (3) months preceding the event.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

The client agrees to indemnify and hold VektraScale Solutions harmless from third-party claims arising out of (a) the client's data, content, or instructions provided to us; (b) the client's use of the deliverables outside the agreed scope or purpose; or (c) the client's breach of these Terms or applicable law. Our indemnity obligations, if any, are limited to claims that the deliverables, as delivered and used as agreed, infringe a third party's intellectual property rights, and are subject to the limitations set out in these Terms.

Cross-Border Engagements and Compliance

VektraScale Solutions delivers services to clients in India and overseas. Each party is responsible for its own compliance with applicable laws in its jurisdiction, including data protection, export controls, sanctions, and tax regulations. Where an engagement requires specific compliance arrangements, those arrangements will be documented in the engagement document.

Governing Law and Dispute Resolution

The governing law and venue for disputes will be set out in the engagement document agreed with the client. In the absence of such an agreement, the parties will first attempt to resolve any dispute through good-faith discussions between senior representatives. If a dispute cannot be resolved within a reasonable period, the parties may pursue available legal remedies in accordance with the laws applicable to the engagement.

Amendments and Entire Agreement

We may update these Terms from time to time. The latest version will be published on this page with a revised effective date. Continued use of the website or services after an update constitutes acceptance of the revised Terms.

For each engagement, the engagement document together with these Terms forms the entire agreement between the parties on the subject matter and supersedes prior discussions, proposals, and understandings. If any provision is found unenforceable, the remaining provisions will continue in full force.