Privacy Policy

Information We Collect

We collect only the information necessary to respond to enquiries, deliver engagements, operate our website, and meet our professional and legal obligations.

Information you provide directly

• Name, business email, company, role, country, and any details shared through our contact forms, consultation bookings, proposals, or email.
• Project context such as goals, current systems, sample reports, sanitised data, requirements documents, and meeting notes shared during scoping or delivery.
• Billing information required to issue invoices and receive payment for engagements.

Information collected automatically

• Technical data such as IP address, approximate location derived from IP, browser type, device, operating system, referring URL, and pages visited.
• Usage data and diagnostics through cookies, local storage, and standard web analytics.

Information from engagements

• Access credentials, tokens, dataset samples, and configuration details that you formally authorise us to use to deliver the engagement.
• Outputs we generate for you, including dashboards, models, scripts, documentation, and reports.

How We Use Information

• Communications and lead follow-up : replying to enquiries, scheduling discovery calls, sharing proposals, and sending engagement-related updates.
• Service delivery and project management : scoping, designing, building, testing, and handing over data, analytics, automation, AI/ML, BI, and consulting deliverables.
• Security and access control : protecting our systems and your environments, monitoring for misuse, and maintaining audit trails.
• Billing and contractual records : issuing invoices, recording payments, and maintaining engagement documentation.
• Service improvement : measuring website performance and improving our content, methodology, and delivery practices.
• Legal and compliance : meeting obligations under applicable laws and responding to lawful requests.

Legal Bases for Processing

Where applicable, we rely on the following bases: your consent, the performance of a contract or pre-contract steps you have requested, our legitimate interests in operating and improving our business, and compliance with legal obligations. Where consent is the basis, you may withdraw it at any time without affecting prior processing.

Data Retention

We retain personal and engagement information only for as long as needed for the purpose it was collected, to meet contractual commitments, or to comply with applicable laws. Specifically:

• Enquiry and contact information is retained for a reasonable period to allow for follow-up unless you ask us to delete it sooner.
• Engagement records, deliverables, and correspondence are retained for the period agreed in the engagement and for any longer period required by law.
• Credentials and access tokens shared with us are revoked or destroyed promptly after they are no longer needed.

Sharing With Third Parties

We do not sell personal information. We share information only where it is necessary to deliver our services or meet legal obligations:

• Trusted service providers : hosting, cloud infrastructure, communication, analytics, version control, project management, and payment processing vendors that support our operations.
• Sub-processors engaged for an engagement : used only with reasonable confidentiality controls and only where required to deliver the work.
• Professional advisors : accountants, auditors, and legal counsel under duties of confidentiality.
• Authorities : where disclosure is required by law, regulation, or valid legal process.
• Business transfers : in the event of a reorganisation, the same protections in this policy will continue to apply to your information.

International Data Transfers

VektraScale Solutions works with clients in India and overseas. As a result, information may be processed, stored, or accessed in jurisdictions outside your country of residence, including by our team members and trusted service providers operating from different locations.

Where information is transferred across borders, we apply reasonable safeguards such as written confidentiality terms, access controls, and contractual obligations on our service providers. Where required by applicable law, we put in place appropriate transfer mechanisms before such transfers occur.

Security

We apply administrative, technical, and organisational measures appropriate to the nature of the information we handle, including:

• Encrypted communication channels and secure storage for files, code, and credentials.
• Role-based access, least-privilege principles, and revocation of access on engagement closure or personnel changes.
• Confidentiality obligations on team members, contractors, and sub-processors.
• Regular review of tooling, dependencies, and operational practices.

No method of transmission or storage is fully secure. While we work hard to protect information, we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of information that is no longer required.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request a copy of information you provided in a portable format, where applicable.

To exercise any of these rights, write to us at hello@vektrascalesolutions.com. We will respond within a reasonable time and may verify your identity before acting on a request.

Cookies and Browser Controls

We use a small number of cookies and similar technologies to operate the website, remember preferences, and understand aggregate usage. You can:

• Block or delete cookies through your browser settings.
• Opt out of analytics by enabling browser-level controls or extensions.
• Use private or incognito browsing for a session-only experience.

Disabling certain cookies may affect parts of the website experience but will not prevent you from contacting us.

Children's Privacy

Our services are intended for organisations and business users. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take appropriate steps to remove it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The latest version will always be available on this page with a revised effective date. Material changes affecting active engagements will also be communicated through reasonable means.